With plenty of options to choose from, selecting the right professional carpet cleaning service company can feel overwhelming. Why are their prices so different? How do they clean my carpet floors? Will they use harmful chemicals in my home?
Here are some helpful answers to questions you may be asking:
#1: Which method of cleaning do they use?
Hot water extraction done by a truck mounted unit is recommended by the world’s largest manufacturer of carpeting, Shaw Industries as well as most other manufacturers. It is also an indicator of the carpet cleaning company’s commitment to quality as it is the most expensive type of cleaning equipment. Hot water extraction performed by a trained technician using a truck mounted system, will give your carpet the deepest, healthiest cleaning possible.
#2: Are the technicians certified by the IICRC?
The IICRC (Institute of Inspection, Cleaning and Restoration Certification) is an independent organization that provides the finest, most complete technical training courses and seminars available to carpet cleaners and restoration (flood, mold and fire damage) in the industry. IICRC Certified companies have earned the right to display the IICRC logo as a symbol of quality. To achieve IICRC-certified status, firms must meet a rigorous list of standards in business ethics and expertise. Your cleaner should be IICRC certified in any type of cleaning or restoration service they are providing you. Before agreeing to have your carpet or upholstery cleaned ask to see written proof of the company’s and the technician’s IICRC certification. Any cleaner who has gone through the exhaustive and intensive training provided by the IICRC will be proud to show you proof of their certification.
#3: Does the company stand behind its work with a strong, unconditional guarantee?
You want to hire a company that believes in both its workmanship and its service. You deserve to feel secure in your choice of a carpet cleaning company. One of the best ways to hire the right company and feel secure that you did is to choose a company that stands behind its work with an unconditional money-back guarantee. Don’t hire any cleaner based only on a verbal guarantee of quality work. Ask to see the company’s guarantee in writing. Look out for companies that have “fine print” or lots of conditions in their guarantees. Those types of guarantees often prove to be useless to the customer. What you want is a straight-forward, no-nonsense guarantee that states clearly what will happen if for any reason you are not satisfied with the service.
#4: Do they have endorsements or references from their past clients?
Most companies will tell you that they are the best, but the individual or business that has endorsements or references from satisfied customers has a proven track record of providing the best service and remarkable results. Asking to see customer reviews and testimonials or asking for references is an important step when choosing your cleaner. Be cautious of any cleaner who can’t or won’t provide references or show you customers’ comments.
#5: Can they provide a FREE in-home inspection and estimate?
Would you buy a car or a home over the phone, sight unseen? How about those you chose to care for the largest investment you will ever make? A better way to ensure you hire a first-rate company that will provide the best care and cleaning for your home, and to know what work will be done and exactly how much it will cost, is to have a representative of the company come to your home. This way you can make a more informed judgement of the company and work together to come up with the best care and services. Was the company on-time for this first visit? Was the company’s representative polite, respectful of your needs and knowledgeable? This is the type of information that you can’t get from a phone call. In-home inspections and written estimates also take the guesswork out of having your carpet cleaned and you can get professional advice on how to best care for your carpets and upholstery. The company can asses the work that needs to be done, the size of the rooms, furniture to be moved and problem areas. This lets the company come prepared for cleaning your home and eliminates costly surprises. The consumer benefits by choosing exactly the level of service he/she wants and knowing ahead of time the exact cost of the services to be performed.
See What Our Customers Say
Remarkable Results deliver what their name promises. My carpet looks brand new and it is not matted anymore. I recommend and will hire again. Great job!Adriana Grande
Eric and his team did a fabulous job on my house and sidewalk. There was “yucky, black mold type stuff” on my sidewalk and the white fieldstone on my outside walls. The power washing removed every bit of it and it looks amazing! I highly recommend him and his service and will definitely use him again.Betzi Ruiz
Eric and his team were prompt, professional and more importantly the results were outstanding. My floors and carpet looked brand new when they were finished. I would definitely recommend them to others who want fast, friendly and exceptional service.Melissa Jetmore